FAQ
How to buy?
Simply go to the product page, click on the lure you want, choose the colour and click the update cart or the buy now button.
How are my items shipped out and how much does it cost?
For Express shipping, we use FedEx and DHL for all international purchases
For Standard shipping, we use SingPost, USPS (For United States only) and Bpost (For United Kingdom only).
Costs are subject to the best shipping rate offered by various shipping companies and will be reflected accordingly before payment. Please note that all incurred taxes and custom duties will NOT be covered.
When will my item be shipped out and when will it arrive?
You will receive an email when your order has been processed and shipped out. Shipping times may vary based on different countries that you are from.
How do i track my orders?
You will receive an email when the order is processed and it will include the tracking number.
Can I self-collect my orders?
Unfortunately, we do not allow self-collection.
Can I cancel my orders?
Unfortunately, once an order has been placed, we do not allow cancellations.
Can I exchange my orders?
Unfortunately, we do not allow exchanges once payment has been made.
I received a defected item
Contact us at ecommerce@surecatch.com.sg and we will sort it out.
Mode of payments?
Currently, we only accept direct credit card payment for Zerek website.